Terms and conditions

FARMER SMITH ESTATE (RUPERT’S RIDGE) TERMS & CONDITIONS

Farmer Smith Estate is a 100 acre working farm and boutique vineyard with livestock and regular vineyard type activities happening on both weekdays and weekends. Our family home is on the property (about 500 metres from the retreats). We are very happy to interact with you or leave you to enjoy the peace and serenity of country life.

Guests with Children

Children are welcome at the Estate, however please note no cots are provided so please bring your portacot/bedding for your young child’s stay. We have two dams on the property, cows, sheep, alpaca’s, a pet dog and cat so please ensure your children are supervised at all times. Care must be taken when wandering through the paddocks/vineyard.

Pets

The Estate is a pet friendly environment that allows dogs to stay with their owners and enjoy a holiday together.  We provide secure, fenced dog accommodation adjacent to your retreat although the Estate is not designed to be an alternative to a boarding kennel so we recommend guests leave their dogs at home if they wish to go out frequently without their dogs.

We have a strict policy about not leaving dogs behind unattended in or outside of your Retreat. The reason for this is that despite your pet’s good behaviour at home the Estate is a new environment many dogs fret when presented with an unfamiliar surrounding.  Please don’t put us in the awkward position of having to say “no” if this rule is broken.  The Estate does not operate as a pet boarding kennel.

You are free to enjoy our estate and wonder through the paddocks and vineyard.  There are farm and native animals around so your pet needs to be under your care at all times i.e. on a lead when they are outside the secure dog accommodation runs.

Some basic rule apply regarding your pets stay:

  • Dogs are not permitted to be unattended and running free on the Estate.  When outside the secure, fenced dog accommodation dogs, as in a public park, they must be on a lead.
  • Dogs are allowed inside your retreat and a pet bed is provided although, pets are not allowed on the furniture, beds,etc.
  • The Estate is not suitable for dogs that bark to attract attention when unattended.
  • Please bring your dogs special bedding as they may feel more comfortable in an unfamiliar environment with familiar smells around them
  • We do not have a cleaning service for your pet so please ensure that your Retreat and secure, fenced dog accommodation adjacent to your retreat is left hair free and all droppings are disposed of in bags provided and placed in the bin. Not all guests bring a pet so cleanliness is of paramount importance
  • Dry dog food can attract unwanted pests so please don’t leave dog food out overnight inside or outside the Retreat

 

Check-in and Check-out

Check-in is from 3pm and Check-out is by 11am.

When you arrive at the property we will greet you at our home and then take you up the hill to the Retreat. If we are unable to greet you upon arrival we will arrange for the key to be available for you with directions, etc.

If you require an earlier check-in or later check-out please ask us prior to your stay.

Extra Guests

The Retreats are set up to accommodate two adult guests or a small family of two adults and two children.  Guest wanting to stay with a second couple must book two individual retreats. The retreats have one bedroom with two beds in each and the bathroom/laundry is located off the bedroom.

Cancellation

If cancellation occurs more than 14 days prior to scheduled arrival date, full refund less fees and charges up to $100.

If cancellation occurs less than 14 days prior to scheduled arrival date, full refund less fees and charge up to $100 only if another guest has booked the dates of your booking. If the dates of your booking are not booked by another guest, then 50% of the full amount will be refunded.

Cleaning

We do not charge a cleaning fee, so please leave the retreat as you found it. Garbage can be placed in the bin outside of the retreats and the dishwasher can be turned on prior to your departure. Please wipe down the BBQ grill plates after use with the BBQ cleaners that are provided.

Smoking

This is a non-smoking property. As we are in a Fire Zone, smoking can cause bushfires.

Nature

There’s nothing like country life! Peace, quiet and beautiful surroundings. With that also comes nature at it’s best. We do our utmost to keep ‘natures little friends’ from coming inside the retreats by keeping the screen doors/sliding doors closed at all times, no food scraps left out, clean and tidy surrounds inside and out, however, sometimes the occasional field mouse may find it’s way in. Pest spray is located in the cupboard for any other little ‘pests’.

Other Guests

There are two retreats on the Estate so please respect one another’s privacy.

Water Usage/Showers

As the entire property is on rainwater for house use and bore water for garden/vineyard use, our water is PRECIOUS!! Short showers, no excessive water use or washing of clothes etc are greatly appreciated.

 

We greatly appreciate your understanding and adherence to the Terms & Conditions, which assists in making it a pleasant stay for all.

 

Warm regards

 

Wayne & Lisa Smith

 

Call us today if you have any inquiries